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Thursday, December 27, 2012

What You Should Lookout For In An Excellent Hotel Property Management System

By Kendra Ware


When looking to grow your business it is vital that you employ the latest technological advances to have a wide edge over your competitors. One of the best ways is by adopting the use of a good hotel property management system otherwise called a PMS. Below are some of the biggest features that a PMS should have if you expect to get good services that will also see your business expand in various ways.

With the advent of the internet, it has now become a breeze for your client to make reservations wherever they are in the world. Look for a PMS that allows you to provide clients with a portal to do just this it should be easy enough for anybody out there to navigate around. You will most probably benefit from the huge market that the World Wide Web will provide to you as your clients can make bookings from the comfort of their homes and offices.

A revenue management module gives you the power to adjust prices and special offers at the click of a button. The information is then spread to the rest of the world without having to spend a fortune to inform clients of the changes. It should also provide a means through which to receive reports in either soft or hard copies.

Another important component of your PMS is the front desk module where staff members can make check-ins and check-outs quickly and efficiently. The information is then relayed to the other departments such as housekeeping to ensure that guests enjoy their stay all through. This department has important an important role to run in the overall administration of the establishment hence the need for it to be secure.

Statistical analysis, revenue calculation, and ledger maintenance are all vital components of your back office department, which the PMS should adopt effortlessly. The report contained should be easy to capture in csv or excel platforms for discussion and analysis of the overhead team. It is quite vital that this important module should be connected to the account department for ease of flow of information.

Housekeeping provides a key role in keeping the rooms, floors, and facilities hygienically clean. A PMS should provide up to the minute information of the rooms that are not in use allowing the housekeeping staff to go in and do their jobs as well as facilitate the assignment of rooms to new guests who arrive. It should also be linked to the account department for the distribution of much needed materials on approval by the management team.

Make sure that the makers of the PMS are available throughout that is twenty four hours seven days a week with online support. Such a software will also see your issues taken care of in a matter of minutes seen you have few minutes to down time, as it gets better with age. You should also not be lured in by the fact that the software is expensive what matters most is the quality and improvement of services it helps you in.

When running a chain, make sure that the hotel property management system can be installed in all the facilities. This will help you establish a standardization of procedures that will ultimately see you make good decisions all through. Some of the qualities that the PMS should have include reliability, flexibility, stability, and robustness.




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