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Friday, April 25, 2014

An Overview Of Business Telephone Systems

By Essie Osborn


Phone systems provide voice communication and are critical to the success of any business model. Employees need a safe and secure way to communicate business elements with prospective clients, business processes, and customers. There are a large variety of phone systems that can provide a large number of competitive advantages for a company. No matter what type of company a person runs in Vancouver, BC, the importance of integrating business telephone systems cannot be denied.

One notable advantage is the shared resources that phone structures can provide. A quality system would let employees share the resources of voice communications and its features. For example, a quality system lets workers transfer calls from office to office. This feature alone reduces wasted efforts and increases efficiency. Without it, workers would be traveling from office to office to transfer calls.

If the right system is chosen, small businesses and the like can benefit from the lower costs. Without an integrated phone system, an agency would be forced to pay individual costs for individual phones. That being said, invoicing could never be easier as it simplifies the numbers. Agency accountants can review the costs versus the benefits and locate problematic areas that are causing problems in company funds. For instance, if an employee is making personal phone calls on company money, accountants would be able to locate this with ease.

Simplified expansion-ability lets a company scale its model as it grows. For example, if a company starts off with a small system to control costs, but the company is gaining profit and needs to expand, a larger model can be put in place to accommodate its needs. Some systems allow a company to add or remove features as required with little to no extra costs.

When a company installs a dedicated structure, it gains access to valuable features that makes for easy management of meeting business-specific needs. Most modern communication structures let a company use voicemail, automatic call forwarding, and caller id. For small companies, those features are quite valuable. The capability to forward open calls to a cell phone, pager, or another landline is paramount for busy salespeople.

There are so many different types of communication structures; it can be difficult to choose the right one. Purchasing the right system is a critical stage of any company process. The communication structure that a company chooses needs to fit the needs of its processes. The things that a company should consider before purchasing a phone structure; costs, size of the company, forecasts of growth, and features.

A PBX (Private Branch Exchange) structure is a suitable model for a company with 35 or more employees. PBX provides flexibility in integrating computers, fax machines, modems, and internal phone extensions. Other features offered may include call waiting, automatic dialing, ring-back, conferencing, and transferring. This is a system ideal for forecasted growth.

Key systems are also used by enterprises, and most of them are less expensive than PBX structures. The drawback is that they may offer less features. For small agencies in Vancouver, BC, a KSU-Less system may be ideal. There are many types of phone systems available, and the technology continues to improve, an agency should always exercise due-diligence when browsing the various phone models available.




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