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Saturday, July 19, 2014

A Guide To Buying Office Phone Systems

By Coleen Torres


Office telephone systems are an integral part of internet protocol networks that seamlessly time together data, voice, instant messaging, video conferencing and other important business communication tools and applications. Office phone systems make basic and complex business communications more affordable, whether they are used in a small business or as part of a large company. They can help you save money on long distance charges by enabling you to use your data network to make calls internationally and nationally at low rates.

With a telephone system, you can also reduce the costs associated with moving or changing a phone extension. You will be able to save money and time if you find it necessary to add a new site or a new employee. Accessibility, improved customer service and ease to use are the other benefits of opting to use this system. Phone systems are available in different configurations and have different features.

In order to find the right telephone system for your company, you should consider a number of things. One of the things to consider is what your users need. The right system can provide your employees with necessary tools needed to increase efficiency. Consider if your workforce needs rich media conferencing tools or one telephone number that rings simultaneously on several devices.

Some of the features and capabilities you should consider as you select a telephone system include presence technology, intercom, automated attendant, video conferencing and paging. Presence technology enables you to know who is available in your organization at any moment. Unified messaging, which is the integration of different kinds of electronic communications and messaging media such as telephone, email or text message is the other feature to consider.

The number of extensions and call volume in your office is the other thing to think about when shopping for a telephone system. In this way, you can choose the right size and type of telephone system. If you have a small office, you can buy a system that is designed to be used by less than 20 people. If you have a large business, you can opt for a system that can connect several office locations into a single telephone system. Installing this kind of system is complicated since it involves the use of many telephone lines.

Typically, in small offices, only basic functionality such as transferability, voicemail, direct inward dialing and conferencing ability is required. Another essential feature of telephone systems is music on hold. It allows enterprises to play music or promotional messages while customers are waiting to talk with the employees of an organization.

In general, large establishments need a telephone system that is sturdy enough to handle high call volumes. It is advisable to purchase a system that is able to route calls quickly and efficiently if you have a large business. You should also select systems that come with standard features such as call monitoring, call forwarding and call parking.

If you need to employ an operator, select a phone system that has an attendant console. A console has additional modules containing numerous buttons. It can answer and route numerous calls efficiently. Your goal should be to purchase a telephone system that can meet the goals of your business both for the short and long term.




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