When is free one thing other than free? When HP dangles a totally free Nook offer, notes The Consumerist.
Free only to an extent
The Consumerist tells the tale of Brian, a consumer who was in the industry for an HP laptop. He acquired an Ultrabook as part of a Cyber Monday promotion that integrated a totally free Nook e-reader. Everything was fine until Brian decided the Ultrabook was not exactly what he was looking for. When he went to return the computer, Brian was really charged $99 plus tax out of the return funds from the laptop. It was the price of the Nook, which HP wouldn't take back.
Others have had same problem
Brian is not the first consumer to see this type of problem. The customer does not get charged $99 when getting the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The consumer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the gadget.
Wait, wasn't it a totally free Nook?
The terms of the transaction showed that the Nook price was actually bundled with the HP price instead of actually being a free product offered on top of the computer. The small print is where all the important info can be found.
The "free Nook" sting is still there and makes a number of people upset since it cannot be returned, though it can be sold at the consumer's discretion.
Free only to an extent
The Consumerist tells the tale of Brian, a consumer who was in the industry for an HP laptop. He acquired an Ultrabook as part of a Cyber Monday promotion that integrated a totally free Nook e-reader. Everything was fine until Brian decided the Ultrabook was not exactly what he was looking for. When he went to return the computer, Brian was really charged $99 plus tax out of the return funds from the laptop. It was the price of the Nook, which HP wouldn't take back.
Others have had same problem
Brian is not the first consumer to see this type of problem. The customer does not get charged $99 when getting the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The consumer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the gadget.
Wait, wasn't it a totally free Nook?
The terms of the transaction showed that the Nook price was actually bundled with the HP price instead of actually being a free product offered on top of the computer. The small print is where all the important info can be found.
The "free Nook" sting is still there and makes a number of people upset since it cannot be returned, though it can be sold at the consumer's discretion.
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