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Saturday, March 7, 2015

Why It May Be Necessary To Switch Business Telephone Systems

By Earlene McGee


Astonishing advances in technology has seen to it that every business, regardless of how small or large, can compete in the global market place. Nevertheless, new and exciting opportunities also bring new challenges. Competition is fierce and consumers are presented with more choices than ever before. Vancouver BC entrepreneurs have quickly learned that they need sophisticated business telephone systems if they want to remain on the cutting edge.

Telecommunications service providers have come a long way since those primitive days when it required an operator to establish a connection between exchanges. Modern PABX installations offer efficient communication. They can manage a large number of extensions and they offer users a wide variety of useful features such as call holding and voice mail. Many of these features have now become minimum requirements by those installing new exchanges.

Some communication experts are of the opinion that the PABX has reached the end of its useful life. Its most important drawbacks is the fact that users have to be at a specific location and within reach of a specific instrument if they wish to receive and make calls. This is a serious drawback because it limits the ability of employees to be where they are most needed and useful.

PABX installations are costly. Large companies spend many thousands for separate installations at every one of their sites and at every regional office or shop. Maintaining multiple installations are also costly. Of course, the more installations there are the bigger the chance for breakdowns too. Then there is also the need to employ an operator at every installation. This all adds up to a very hefty communications bill.

Many businesses and entrepreneurs are opting for VoIP. This revolutionary telecommunications option uses the internet as a platform. It holds numerous advantages and it is gaining in popularity every day. Service providers host the software necessary to drive communications on their own servers, thereby minimizing maintenance cost for the client. Even better, only one installation is necessary, regardless of how many branches and sites the client have.

One of the biggest attractions of VoIP installations is the significant cost savings that can be achieved. Because there is only one single central installation, money can be saved on maintenance and capital outlay. Further savings are achieved because there is no longer any need to employ operators at each installation. It is even possible to access the network by using smart phones, tablets and laptop computers.

VoIP has also proven that it can help companies to improve productivity and to increase their levels of customer satisfaction. This is because users are never out of reach, regardless of where they find themselves geographically. Calls can be forwarded to remote sites, helping to ensure that a caller will be assisted with a single call.

The ability to communicate reliably and from anywhere is an important advantage. VoIP offers this possibility. In addition, it allows users to be flexible regarding the devices they employ and it frees them to work from just about any location.




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